SHIPPING & DELIVERY
All orders are sent by Hongkong Post. Please allow 1-2 business days for processing before we ship your order. Hong Kong local customers may also choose to use SF Express for delivery.
Deliveries within Hong Kong
By Hongkong Post
Shipping fee is automatically calculated based on the quantity of items purchased, with free standard shipping on orders over HK$120. Registered mail is available for an additional HK$16. Delivery time is approximately 2-3 business days.
By SF Express
Customers can choose to delivery by SF Express or self-pick up from SF Express service point. Delivery fee for each package is HK$22, with free delivery on orders over HK$550. There will be an extra service charge of HK$30 for delivery to non-commercial addresses or remote area. Delivery time is approximately 1-2 business days. Please provide a contact telephone number and specify the correct delivery address of SF Express service point code when placing order.
View SF Express service point address and codes
View Hong Kong remote area coverage
Deliveries outside of Hong Kong
Shipping fee is automatically calculated based on the quantity of items purchased. Registered mail with tracking number is available for an additional HK$16. Delivery time is approximately 7-14 days, but this may vary depending on the customs regulation of your country.
Buyer is responsible for all customs & duties from your country.
Combined shipping may be available if you are purchasing more than 2 items. Please check with us beforehand before placing order if you have any questions on the shipping fee.
Products which contain liquids (such as nail polish and polish removers) cannot be shipped overseas. Please do not add them to your shopping cart.
PAYMENT OPTIONS
All online orders should be placed using the shopping cart and checkout system on this site.
Credit Card or PayPal payment
We accept payment by major credit cards via Paypal at an additional fee of 5% handling charges on top of the order total.
If you are paying by PayPal and need a manual adjustment to your invoice, please select "Bank Transfer" as payment method and contact us to issue a new PayPal invoice.
Bank transfer payment
If you wish to pay by bank transfer, please select the bank transfer payment at checkout and the bank details will be emailed to you after your order is submitted. Please inform us once transferred so that we can complete the order and ship out your order. Payment must be transferred within 36 hours of placing order, otherwise reserved items will be released.
Hong Kong customers
Local bank transfer via HSBC or BOC
China customers
Local bank transfer via ICBC China and the RMB exchange rate will be decided by Pretty Lil Nails based on the exchange rate at the time of purchase
Singapore customers
Local bank transfer via DBS Singapore (no service charge for inter-bank transfer through E-Banking), SGD exchange rate will be decided by Pretty Lil Nails based on the exchange rate at the time of purchase
Alipay Payment
Alipay is available for payment if needed. Please contact us via WeChat (ID: prettylilnailshk) and we will send you a payment notice via Alipay Mobile. The RMB exchange rate will be decided by Pretty Lil Nails based on the exchange rate at the time of purchase.
Orders must be confirmed by both parties before payment (online orders are automatically considered confirmed). If a customer transfers payment before the order is confirmed, Pretty Lil Nails reserves the right not to ship out the order.